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Questions or Problems ordering?
Call Us Toll Free: 1-888-467-8469
General policies:
Silky Romance is a well-respected retailer of sexy lingerie products with
consistent customer satisfaction. We have created our website so that
shoppers may feel at ease browsing in the privacy of their own home
discreetly. We are here to serve you, if you have any questions on
ordering, returns, or policies, please contact our customer service
department. priorityny@aol.com or
Toll Free 888-467-8469.
Feedback & Comments:
If you have any comments or would like to share your feedback with us,
please feel free to email us at
priorityny@aol.com or call us Toll Free 888-467-8469. We value our
customer's comments and concerns, and are happy to help you with any needs
you may have.
Gift Wrapping:
Silky Romance offer's gift wrapping services, and you will have the
opportunity to choose gift wrapping as an option when you are checking out.
Please let us know if you would like your items wrapped, we are happy to
offer this service. Gift wrapping is offered at a cost of $5.95 per gift,
and includes a free gift card, bow, wrapping, and discreet packaging. The
person receiving the gift will not receive an invoice or know costs of
items, they will only be delivered a beautifully wrapped package with your
gift message included.
Mailing List:
The purpose of our mailing list is to inform you of updates, changes,
specials, coupon deals and new products lines. Our lists are not sold or
rented to any other business or entity. The information obtained in the sole
property of Silky Romance/Priority Holdings and is used for our marketing
programs only. If at anytime you wished to be removed from our mailing list
or newsletter, just enter your email address in the signup box on our home
page and click "GO" then change your setting to be removed, or send us an
email at
priorityny@aol.com
and we will be happy to remove your address for you.
Personalized Shopping:
If you are having any problems finding something of interest, need some
suggestions, have sizing questions or just have a general question, please
email us. Emails are usually answered in a few hours but are always answered
within 24 hours during normal working days and hours. You are also
welcome to call us Toll Free with questions: 888-467-8469.
Payments:
Silky Romance accepts payments of MasterCard, VISA, American Express or
Discover credit cards. Credit card payments may be made through our secure
server, or by calling us Toll Free with your order: 888-467-8469.
Credit Card Security:
At Silky Romance, your payment information is encrypted and processed in
real-time. No credit card or personal information is ever sent via email or
other non-secure means. All Credit Card Payments are made to Priority
Holdings. Your Credit Card Statement will say "Priority Holdings, Inc.".
Privacy Policy:
Your information is kept private. We do not share your private information
with anyone. We will NOT sell our mailing list or customer information to
anyone else. All packages are discreet and delivered in a professional
manner.
Sales Tax:
Priority Holdings/Silky Romance is a New York state based business and New
York residents will be charged 8.75% sales tax on all orders.
Shipping:
We ship via US PRIORITY MAIL, UPS or USPS depending on weight of package.
Shipping method is at our option. All packages are shipped with delivery
confirmation for our records. Normal shipping time can vary between 7-14
days. If you have a question on your packages shipment, contact our
customer service department.
priorityny@aol.com
Shipping Costs:
| Order Subtotal |
US
Standard Shipping
14-21 Day Delivery |
US
Rush Shipping
7-14 Day Delivery |
| $1 - $40 |
$6.95 |
$13.95 |
| $40.01 - $70.00 |
$9.70 |
$10.75 |
| $70.01 - $99.99 |
$12.70 |
$14.75 |
| $100.00 - $149.99 |
$15.45 |
$25.95 |
| $150.00 and Up |
FREE |
$37.55 |
Return policy:
For sanitary purposes, ALL SALES ARE FINAL. However, any item may be
returned provided the item has not been damaged, opened, used, worn or
altered. When you receive your package, check the items immediately to make
sure there is no damage.
We will credit or exchange for
DEFECTIVE items only (or for any shipping errors made by us). Please return
the items in their original packaging within 30 days to the address
on your packing slip. Items returned without original packaging will NOT be
refunded so please keep all packaging for the 30 day return period. Any item
returned after 30 days WILL NOT be accepted for return.
Upon receipt and inspection of
the returned item, we will issue a credit to your credit card for the full
purchase price of the item you returned. You will not receive a refund for
gift-wrapping or shipping or handling charges that were incurred as part of
your order. If you are exchanging an item for a new size or color, new
shipping and handling charges will be incurred if applicable.
In order to return an item, please abide by
the following simple instructions.
- Carefully package the items you want
to return with a copy of your original invoice. Include a note with
specific instructions with what you would like Priority Holdings/Silk
Romance to do. For example, exchange the item for a different size, or
give a full refund to the credit card.
- Please return the item to:
Priority Holdings
PO Box 219
Nesconset, NY 11767
- Please return the item via US Insured
Mail. Please have the package insured so that you have proof of mailing
in the event that your item was lost in the mail, you have proof,
otherwise you are responsible for the complete loss of goods.
- Prior authorization or approval is not
needed to return items, simply follow the steps above.
Questions or Problems ordering?
Call Us Toll Free: 1-888-467-8469
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